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Customer Review Policy

Viv&Lou wants your experience with us to be shared! We want our customers to have the information they need to make their purchasing decisions, and we'd love to have your help them do that.

As a Viv&Lou customer, you will receive an email invitation to submit written reviews for the products you have purchased approximately 3 days after your order has shipped.

We encourage you to share all of your experiences!

If you have safety concerns about the product you are reviewing please contact VivandLou.com directly. Please make sure to include all information about the product (product title, and SKU, and the details of the incident.

Customer reviews should be relevant to the product in question. If you have questions about the product or opinions that do not fit the review format, please feel free to send an email to [email protected].

Who Can Create Customer Reviews

Simply anyone who has purchased items from VivandLou.com! All we ask is that you follow a few simple rules (see "What’s not allowed" below).

What's Not Allowed

VivandLou.com is pleased to provide this tool for you to share your opinions on the products you have purchased. While we appreciate your time and comments, we limit customer participation to one review per product and reserve the right to remove reviews that include any of the following:

Objectionable Material:

  • Obscene or distasteful content
  • Profanity or spiteful remarks
  • Promotion of illegal or immoral conduct

Promotional Content:

  • Advertisements, promotional material or repeated posts that make the same point excessively
  • Sentiments by or on behalf of a person or company with a financial interest in the product or a directly competing product (including reviews by publishers, manufacturers, or third-party merchants selling the product)
  • Reviews written for any form of compensation other than a free copy of the product. This includes reviews that are a part of a paid publicity package
  • Solicitations for helpful votes

Inappropriate Content:

  • Other people's material (this includes excessive quoting)
  • Phone numbers, postal mailing addresses, and URLs external to VivandLou.com
  • Videos with watermarks
  • Comments on other reviews visible on the page (because page visibility is subject to change without notice)
  • Foreign language content (unless there is a clear connection to the product)

Inappropriate Content:

  • Details about availability or alternative ordering and shipping information
  • Feedback about typos or inaccuracies in our catalog or product description
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