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Frequently Asked Questions
Orders, Coupons & Reward Points
- Registering for account will give you 300 points.
- For every dollar you spend you receive 5 points.
- Once you have received your order, an email will be sent to you. You can complete a review on your purchased products and receive 200 points for each review.
- Your points will be added to your account within 2 business days and can be redeemed at any time once you have at least 100 points. 200 points = $1.00.
Shipping
All personalized orders will ship out of our facility based upon the shipping chart below. During seasons of high order volume, please allow for additional processing time. Use the estimated ship date to better determine when an order will leave our facility. For more details on processing times, please contact our customer service department.
Please Note: As a result of the COVID-19 pandemic, please factor in any shipping delays the carriers may be experiencing when placing orders during this time, as these delays are out of our control.
How fast you receive your order after that depends on which shipping method you choose.
Monogramming
You must enter your initials exactly how they should appear on the item.
Traditional monograms for women are in the order of the first name, LAST NAME, middle name, the last initial being larger than the first and middle.
For example, Theresa Claire Baker would be TBC.
Traditional monograms for men are in the order of first name, middle name, last name with all initials being the same size. To enter initials for a male you must enter it in as all capital letters in the text field.
For example, Jake David Marshall would be JDM.
For a couple's monogram, the wife’s first initial is first, then the last name initial then the husband’s first name initial.
For example, Rachel and Eric Smith would be RSE.
For a single initial, choose Single Initial when you are adding your personalization.
For example, Macie or McCarthy would be M.
Two lines of text is always an option at no additional charge.
The size of the monogram will be approximately 2.5 in X 5 in. Please keep in mind, the more characters the smaller the personalization will be. The height will depend on how long the text is that we are monogramming. For example, a long name like Samantha will be smaller than a name like Ava.
If you have any questions, please contact us prior to ordering. Remember, no changes can be made to your order once it has been submitted and we cannot accept returns on personalized items.
Viv&Lou offers a variety of colors that can be viewed below and they can also be viewed on each individual products page.
General Questions
We are so glad you love our products and we know you will love them even more once you see them in person! Viv&Lou products are in thousands of stores nationwide and hopefully in one around the corner from you! To find a retailer near you click here. Can’t find us in a store near you? Send an email to [email protected] with the name of a store that you think should carry our products! Please keep in mind that our retailers cannot accept returns of items purchased on www.VivandLou.com and we cannot accept returns of items purchased from our retailers.
There are so many ways for you to keep in touch with Viv&Lou. Subscribe to our email list, follow us on Instagram, Twitter and even like us on Facebook. You will be the first to know about new products, special sale, online events and more!
Please email us at [email protected] or view a complete list of ways to get in touch with us here.
Happy shopping!