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Privacy Policy

VivandLou.com has created this Privacy Policy in order to protect the privacy of our visitors and registered users.

This Privacy Policy governs VivandLou.com’s information gathering, use, and dissemination practices through the website: www.VivandLou.com ("Website"), as well as any affiliated websites.

VivandLou.com does not rent or sell your personally identifiable information for third-party marketing or solicitation purposes.

What Personal Information Is Collected?

As detailed below, VivandLou.com collects certain information from visitors/guests and registered users of the Website. The Website uses personalization and order forms for customers to request products and services. During personalization, order submission, and order fulfillment, VivandLou.com collects the customer's personally identifiable and financial information, e.g. names, addresses, phone numbers, email address, credit card numbers, ("PII").

Additional information may be collected if you choose to (1) join our newsletter email list; (2) register and/or create an account; (3) participate in the customer loyalty rewards program; or (4) participate in the customer review posting program, including: name, date of birth, email address, city, state/province, country, password, password hints, product review information and other information related to purchases from, and experiences with, VivandLou.com.

VivandLou.com collects some computer information to enhance its product/service offerings and personally tailored marketing, such as computer configuration; Internet Protocol address; the URL of the website that sent you to VivandLou.com’s Website; the URL of the website that you went to after leaving VivandLou.com’s Website; and/or search terms that directed you to our Website. In addition, when you visit our website a "cookie" may be placed on your computer that collects information to enhance and personalize VivandLou.com’s offerings and promotions, and to deliver direct personalized marketing from VivandLou.com.

To opt out of direct online advertising provided by VivandLou.com, send an email to us at support@vivandlou.com. You can refuse cookies by turning them off in your browser. VivandLou.com may also receive information about you from other sources and add it to its database.

How Is The Information Shared?

VivandLou.com is not in the business of selling our visitor’s and customer’s information and does not rent or sell your information for third-party marketing or solicitation purposes. VivandLou.com may share PII with its business partners and affiliates, as part of VivandLou.com’s marketing, promotion, sale and fulfillment of its products and services. Customer reviews may be published on the Website, viewable by both registered users and visitors and are subject to the Customer Review Policy.

VivandLou.com also may collect or share, sell and use information in aggregate form, but such information will not include PII. Last, VivandLou.com may need to disclose PII to government or law enforcement authorities as required by law. Under such circumstances, we will disclose the information upon a good faith belief that is necessary to comply with the order, request, form of legal process, or otherwise defend or exercise VivandLou.com’s rights.

We may share your personally identifiable information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner and its service provider are contractually required to make the data we provide anonymous. To learn more about the use of this information or to choose not to have this information used by a third-party advertising partner, you may opt out by sending an email to support@vivandlou.com.

How Does VivandLou.com Protect Information Collected?

Our website operates with a Secure Sockets Layer (SSL) certificate provided by GeoTrust, an industry leader in online security. The information exchanged during checkout is encrypted using this SSL protocol. To review details of our relationship with GeoTrust, click the GeoTrust logo found at the bottom of any VivandLou.com page.

Your VivandLou.com account is password protected. You are responsible for protecting the security of your login information, and VivandLou.com cannot protect or secure any information that you send to other users of the Website. Please note that links to third-party websites are not governed by this Privacy Policy, and their practices may differ from those stated in this Privacy Policy. VivandLou.com does not endorse, sponsor or represent these third-party websites. It is your sole responsibility to review and understand the privacy policies of these third-parties before submitting any personal information.

How Are My Saved Credit Cards And Payment Information Kept Secure?

VivandLou.com uses the Authorize.Net Customer Information Manager (CIM) to store customers' sensitive payment information on Authorize.net’s secure servers, simplifying our compliance with the Payment Card Industry Data Security Standard (PCI DSS) as well as the payments process for returning customers and guests. No saved Credit Cards or payment information is ever saved or stored on VivandLou.com’s servers.

How Can I Change My Personally Identifiable Information?

All registered users can access their profile by visiting My Account, and edit their profile at any time. To unsubscribe from our mailing list click the unsubscribe link that is present in all mail messages sent to you or you can email us at support@vivandlou.com with the subject line 'unsubscribe' and we will remove you from the mailing list.

Will We Update This Privacy Policy?

VivandLou.com reserves the right to update, modify or alter this Privacy Policy at any time without prior notice. If the Privacy Policy is changed, we may send a notice to the email address provided during the registration process. It is your responsibility to review the Privacy Policy regularly to be familiar with its terms.

How Can I Change My Personally Identifiable Information?

If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, please contact:

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